Terms of service
Terms of Service
1 - Company information
This store is operated by:
Original Minds Apparel AB
Registration number: 559528-5908
VAT: SE559528590801
Address: Knäpplanvägen 4, 544 34 Hjo, Sweden
Email: hi@originalmindsapparel.com
Throughout the site, the terms "we", "us" and "our" refer to Original Minds Apparel AB.
2 - Products and production model
All products are produced on demand after an order is placed.
This means:
- each item is made individually
- no mass inventory is held
- variations may occur between preview images and final product
- slight color and size deviations may occur due to production methods and screen differences
This production model reduces waste and overproduction.
3 - Orders and contract
When you place an order, you submit an offer to purchase a product.
A binding agreement is formed when:
- payment is approved, and
- an order confirmation is issued.
We reserve the right to reject or cancel orders in cases of:
- pricing errors
- suspected fraud
- technical issues
- unavailable production capacity
If an order is canceled after payment, a full refund is issued.
4 - Prices and taxes
Prices shown include VAT where applicable within the EU.
For deliveries outside the EU, import taxes, customs duties, and handling fees are the responsibility of the customer.
Shipping cost is shown at checkout.
5 - Shipping and delivery
Estimated delivery times are shown at checkout and in shipping information pages.
Delays may occur due to production workload, carrier delays, customs handling, or peak seasons.
Tracking is provided when available.
Incorrect address provided by the customer may result in additional shipping charges.
6 - Right of withdrawal - EU customers
Products are made to order.
Under EU consumer law, the right of withdrawal does not apply to goods that are made according to the customer’s specifications or clearly personalized.
Therefore:
- standard made-to-order products may be excluded from withdrawal
- personalized or custom products are always excluded
However, defective or incorrect products are always covered under complaint rights.
7 - Returns and refunds
We accept returns within 14 days of delivery except for:
- personalized items
- custom-made items where withdrawal exemption applies
Conditions:
- customer pays return shipping
- item must be unused
- original packaging required
- value reduction may be deducted if item shows use
8 - Defective or incorrect items
If you receive a wrong item, printing defect, production damage, or quality failure, contact us within 30 days of delivery with photos.
We will offer a replacement, refund, or store credit.
Claims for damaged or misprinted items must be submitted within 4 weeks of receipt.
9 - Lost or damaged shipments
Risk transfers to the customer upon delivery.
If a shipment is lost or damaged in transit:
- we assist in carrier investigation
- we attempt resolution
- final outcome depends on carrier decision
10 - Payment methods
Available payment methods are shown at checkout and may include card payments, PayPal, Klarna, and digital wallets.
Payment providers may perform fraud checks.
11 - Order changes and cancellations
Because production starts quickly:
- changes are not guaranteed after order placement
- cancellation may not be possible once production begins
12 - Intellectual property
All designs, images, texts, and graphics are owned by us or licensed.
No content may be copied or reused without permission.
13 - Limitation of liability
We are not liable for indirect damages, consequential losses, delays outside our control, or force majeure events.
Maximum liability is limited to the order value unless mandatory law states otherwise.
14 - Privacy and data
Personal data is handled according to our Privacy Policy.
15 - Dispute resolution and law
These terms are governed by Swedish law.
EU customers may also use the EU Online Dispute Resolution platform:
https://ec.europa.eu/odr
Disputes are handled by Swedish courts unless mandatory consumer law states otherwise.