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If you accidentally, ordered the wrong size or color, and would like to do changes to your order. That isn't something we can guarantee. Usually your products are already been going to production 5-8 hours after purchase.

BUT IF you just ordered, make sure to fill out the form below with the correct order number, and we'll see what we can do!

Refund Terms and Conditions

We take pride in offering sustainable and unique print-on-demand merchandise created exclusively for you. Please read the following information regarding our refund policy and the sustainable aspects of our products.

Sustainable Approach:
We are committed to reducing our environmental impact. That's why we have chosen to use a print-on-demand model for our merchandise.

• Every piece of merchandise you purchase is made exclusively for you, reducing unnecessary waste and minimizing the use of resources.
•  By adopting this approach, we strive to create garments that are kinder to the environment, aligning with our strong commitment to sustainability.

Made-to-Order Process:

• When you place an order with us, your chosen item is individually printed or crafted, ensuring its uniqueness and exclusivity.
• Our made-to-order process eliminates the need for mass production and excess inventory, reducing the overall environmental footprint.

Returns and Refunds:

You have the right to return your order within 14 days, with the exception of personalized products (e.g., custom names, dates, or images made specifically for you).

We accept returns, but you as the customer are responsible for covering the return shipping costs and ensuring that the product is returned in its original condition and original packaging.

If the returned item is damaged or shows signs of use, we reserve the right to make a reasonable deduction from your refund based on the product’s reduced value.

Returns must be made within 14 days of delivery. Products must be carefully packaged and preferably returned in their original packaging.

Quality Assurance:

• We are dedicated to delivering high-quality products that meet our customers' expectations.
• In the unlikely event that you receive a damaged or defective item, please contact our customer service below.

Please contact our Support Team if you experience the following: 

• You receive the wrong size/colour/design. 
• The printing quality is not up to standard. 
• The product just doesn’t seem to match what was advertised. 

We’d ask that you provide photos that illustrate the problem as well as ensuring that you contact us within 30 days of the delivery date so that we may provide an accurate investigation into any issues. 

• We will work diligently to resolve any issues and provide a satisfactory solution, such as a replacement or store credit.

Shipping Times:
For orders within Europe, please allow 3-8 working days for delivery. For the UK it will be between 8 and 11 days. 
We will soon provide world wide shipping, so just wait for it!

Shipping Methods:
We work with a mix of national and commercial postal services. We constantly strive to optimize delivery lead time and cost per country.

Tracking Information:
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for the tracking information to be updated.

Shipping Costs:
Shipping costs are 89 SEK (or the same amount converted to the currency of your choice). Any additional customs or import duties imposed by the destination country are the responsibility of the customer.

Order Modifications:
Once an order has been placed, modifications or cancellations may not be possible. Please review your order carefully before submitting.
Check "I want to cancel my order" above, if you just ordered, and want to try to cancel it.

Undeliverable Packages:
In the event that a package is deemed undeliverable due to an incorrect or incomplete address provided by the customer, we will attempt to contact you to rectify the issue. Additional shipping charges may apply for reshipping the package.

Lost or Damaged Packages:
We are not responsible for lost or damaged packages during transit. However, we will work with you and the shipping carrier to resolve any issues to the best of our abilities.

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. 

Contact Information:
If you have any questions or concerns regarding shipping, please contact our customer service below.

We respect your privacy and are committed to protecting your personal information. Here's how we handle your data:

Information We Collect

We collect information about your device, browsing actions, and purchase details to enhance your shopping experience.

This includes: your name, address, payment information, and contact details. Product information such as sizes and preferences. Customer reviews, photos in which you appear with our products, and any social media handles (e.g.,Instagram or Facebook nicknames) that you voluntarily provide when submitting a review.

How We Use Your Info

We use your data to process and fulfill your orders; communicate with you; display your reviews, photos, and social media nicknames on our website and/or social media channels with your consent; improve our products; and show you relevant ads using tracking technologies.

Sharing Your Info

We share your info with trusted partners like Shopify, Google Analytics, Facebook, and review platforms as needed.

Legal Basis

When we display your photos, reviews, or social handles publicly, we rely on your explicit consent, which you can withdraw anytime.

Your Rights

You can access, update, or delete your personal info anytime. If you are in the EU, you have additional rights under GDPR.

Data Retention

We keep your order info as long as necessary and your reviews/photos until you request removal.



Updates

We may update this policy from time to time. We’ll notify you of any changes.

Contact Us

For questions or to withdraw consent, please contact us.

Last updated: 2025-11-20

1. About this policy

originalmindsapparel.com ("we", "our", or "us") operates this website and is responsible for the personal data collected through it. This policy explains how we use cookies and similar technologies, what data they collect, and how you can manage your preferences.

2. Why we use cookies

• Ensure core functionality: keep the website secure, load pages correctly, and remember language selections.
• Improve performance: understand how visitors interact with our pages so we can optimise them.
• Offer personalised marketing: show relevant content or campaigns when you have given consent.

3. Cookies we use

Marketing

• _fbp (Facebook) – Used by Facebook to deliver a series of advertisement products such as real-time bidding from third-party advertisers. Retention: Not specified.

Other

• _shopify_analytics – No description available. Retention: Not specified.
• _shopify_essential – No description available. Retention: Not specified.

Analytics

• _shopify_s (Shopify) – Shopify analytics. Retention: Not specified.
• _shopify_y (Shopify) – Shopify analytics. Retention: Not specified.

Functional

• cart_currency (Shopify) – Ensures new carts are created in the same currency as the last checkout. Retention: Not specified.
• keep_alive (Shopify) – Used in connection with buyer localization. Retention: Not specified.
• localization (Shopify) – Used in connection with checkout. Retention: Not specified.

4. Managing your consent

You can review or change your cookie preferences at any time via the link "cookie settings" that appears in the footer at the bottom on every page. Essential cookies remain active so the service works. Any optional categories, including analytics or marketing, are only activated after you grant consent.

5. Retention and third-party services

Cookies are stored for the periods shown in the lists above. Some cookies may be set by third-party tools that help us analyse traffic, run marketing campaigns, or provide embedded functionality. Those partners receive only the information necessary to supply their services and must treat it in line with their own privacy notices.

6. Contact

If you have questions about this policy or how we use cookies, please contact us below.

We review this policy on a regular basis to make sure it reflects how we use cookies in practice.

Since we are finishing your print upon order, you can't return the garment if the size doesn't work for you.

Although most of our clothes are true-to-size, and follows european standards, it is very important that you check the sizeguide on the specific product you want to order.

In our sizeguides you have the exact measurements, in both centimeters and inches.

One way to do it, if you are planning on buying a t-shirt, for example, is: Get a t-shirt that you think fits you very good. Lay it flat on a table, and measure it. Then compare the sizeguide, for the t-shirt in our shop, to find the size that suits you the best.

Are you missing a specific print regarding a specific diagnose? Or are you just, almost in love, with one of your products, but you would like it in another color or, with slightly different message?

We would love to hear about it. We can't fulfill all requests, but if we could come up with some cool design for your idea, we would be happy to try and create it, so that you could enjoy Original Minds apparel, your way!